How do I find my cycle and route for my billing area?
Cycle and route information can be found on all current bills and past due notices. This information will help determine when your utility bill will be is due and how far you can extend out a payment agreement. If you move to a new residence, your cycle and route will more than likely change. If you need further assitance please call Customer Service at (217) 893-1661 ext 1Cycle and Route Information

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1. How do I set up new service, transfer existing service, or terminate service?
2. What are the deposit amounts?
3. Why do I have to pay a deposit for utility service?
4. How does your billing system work?
5. What is Purchased Power?
6. What is the difference between gas supply charge and gas service charge?
7. How long do I have before being disconnected?
8. How do I find my cycle and route for my billing area?
9. How can I sign a payment agreement?
10. What do I need to do if I have a life threatening medical condition?
11. How do I contact Regional Planning for LIHEAP assistance?
12. How can I pay my bill and what forms of payment do you accept?
13. Who do I contact to report or inquire about a power outage?