Show All Answers

1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. How do I rent a park or building?

Please call the Parks and Recreation Department at (217) 893-5700.

3. How do I register for an activity with the Rec department?

Please call the Parks and Recreation Department at (217) 893-5700.

4. How do I set up new utility services, transfer an existing service, or terminate service?

Please come into the customer service office for setting up new service. The following will be required for setting up service :

• 24-hour notice
  
• Copy of lease (if renting)
  
• Current picture ID
  
• Deposit (if renting), amount will vary on address and services provided

Please contact our office by phone or email to request a termination of service, please allow 24 hours for request to be processed. If emailing your request please include date of termination, forwarding address, and contact phone number. You will receive a confirmation email confirming your request.

5. How can I pay my utility bill and what forms of payment do you accept?

Payment options are as follows:

• Paying by debit / credit card online. There is a service fee of 2.35% or a $1.00 minimum charge for using the service.
• Cash, check, money order, or debit / credit card
• Customers can come into the office Monday - Friday, 8:00 am to 5:00 pm, there is also a drive thru located on the south side of our building for drop of payments and an after hours box is available.
• Payments may be mailed to: Village of Rantoul 333 S. Tanner Rantoul, IL 61866
• Payments may be automatically deducted from the customer’s bank account, to start up please contact Customer Service.
• Current balances may be paid at Bank of Rantoul or Busey Bank, both located in Rantoul, please provide a current bill stub, no past due payments will be accepted

6. How do I report a power outage?

Call the Village of Rantoul Public Works Department at (217) 892-6526. If you see a downed power line, immediately call 9-1-1.

7. How do I find out the zoning of my property?

You can call the Building Inspection Department at (217) 892-6826 or you can access our interactive zoning map and search for your zoning by address

8. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.